We Do Not Reschedule.
If you cannot make your appointment, for any reason, at any time, we will refund 50% of your ticket. Please provide us with the correct name and billing information used to make your reservation if you are unable to attend.
We are a very, very small, labor intensive business with high overhead and high operating costs. One or two cancellations can easily jeopardize our ability to make payroll. We completely understand that life is challenging. People get sick, traffic is difficult, and babysitters are hard to find. If you have a volatile schedule, please wait until you are certain you can attend. We often have vacancy even up till the last minute.
We cannot reliably fill vacancies with less than three weeks notice, reschedules and cancellations are simply losses of time and money that we cannot sustain. Our policies are different for team building and birthday party reservations- please refer to those listings for details.
Thank you for your consideration.