RescHedule and refund policies
We Do Not Reschedule.
If you cannot make your appointment, for any reason, at any time, we will refund 50% of your ticket at our sole discretion. Reschedules are a huge, unnecessary overhead that can only be avoided by categorically refusing to reschedule.
There will always be a more urgent priority that could urge you to reconsider your plans. By the time a scheduled class begins, we have already expended considerable resources to prepare for our appointment with you and chances are we will not be able to fill a vacancy, which leaves us unable to meet financial obligations despite being ready to deliver the promised service. The more lenient our policy in this regard, the more likely we are to spend an excessive amount of time rescheduling. It is not in our best business interests to reschedule clients.
Please provide us with the correct name and correct billing information used to make your reservation if you are unable to attend.
We are a very, very small, labor intensive business with high overhead and high operating costs. One or two cancellations can easily jeopardize our ability to make payroll. We completely understand that life is challenging. People get sick, traffic is difficult, and babysitters are hard to find. If you have a volatile schedule, please wait until you are certain you can attend. We often have vacancy even up till the last minute. We want to be accomodating, and in every other significant regard, we are.
We cannot reliably fill vacancies with less than three weeks notice, reschedules and cancellations are simply lost time and money that we cannot sustain. Our policies are slightly different for team building and birthday party reservations- please refer to those listings for details.
Thank you for your consideration.