Reschedule and refund policies

We Do Not  Want To Reschedule.

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50​% of your ticket price is for the time and date you reserved.  

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​ We rely upon our clients to attend the time and the date they have reserved.

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This is a small business.

 

We do not have full time admin staff.      This is not a Microsoft.

 

We make an effort to reply to email within 72 hours, but it may be over a week before we reply. 

 

If you cancel  or reschedule chances are we will be unable to fill a formerly reserved spot.

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We rely upon our clients to attend the time and the date they have reserved.

 

We do not provide lenient reschedule policies.​

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By the time a scheduled class begins, we have already expended considerable resources to prepare for our appointment with you and chances are we will not be able to fill a vacancy, in addition to then having to re-schedule a later date.  This proves to be a very serious drain on our resources. 

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​Please provide us with the correct name and correct billing information used to make your reservation if you are unable to attend owing to a medical issue that makes attendance impossible. 

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Clarification: Neither a Seahawks game nor a brunch are medical issues.

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These policies are not meant to be one-sided. They are an effort to preserve our ability to offer our professional services.

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If you have a volatile schedule, please consider buying a class a day or two beforehand so that you know you can make it.​

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​​Our policies are different for team building and birthday party reservations- please refer to those listings for details.

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All of these potential issues can be avoided by ensuring that you are able to attend the class at the time and date indicated on the ticket you purchased. 

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Thank you for reading this far.